FAQ

Nestiara FAQ

Welcome to Nestiara’s Frequently Asked Questions (FAQ)!
We’re here to help you and your little one have the best shopping experience. If you need extra assistance, our friendly customer support team is always happy to help.

Q1: How long will it take to receive my order?
A: Here’s our typical timeline:

  • Processing time: 1–2 business days

  • Shipping time: 6–8 business days

  • Estimated delivery: 7–10 business days

For full details, see our Shipping Policy.

Q2: Do you offer free shipping?
A: Yes! Nestiara offers free shipping on all orders within the United States, so you can get your baby essentials delivered hassle-free.

Q3: Where is Nestiara located?
A: Nestiara is a U.S.-based baby brand dedicated to providing high-quality, safe, and stylish products for little ones. We currently ship within the United States only.

Q4: What if I receive a defective or damaged product?
A: Your baby’s safety and happiness are our top priority. If an item arrives damaged or defective, we’ll replace it at no cost. Please contact us and return the item within 30 days. More details: Refund Policy

Q5: Can I cancel my order after placing it?
A: Yes! You can cancel your order within 24 hours of purchase. Contact us immediately before it ships.

Q6: What is your return policy?
A: We offer a simple, stress-free return process for your convenience. For instructions, visit our Refund Policy.

Q7: When will I receive my refund?
A: After we receive and inspect your returned item, your refund will be processed to your original payment method. Refunds usually appear within 7 business days. More info: Refund Policy

Q8: Are your products safe for babies?
A: Absolutely! All Nestiara products are carefully tested and baby-safe, designed with comfort and quality in mind.

Q9: How can I contact customer support?
A: Reach us anytime via the Contact Us page or email: info@nestiara.com.

Q10: Do you ship internationally?
A: Not yet. Nestiara currently ships only within the United States.

Q11: Do you have a physical store?
A: Nestiara is online-only, which allows us to offer premium baby products at the best prices.

Q12: Can I place a bulk order for daycare, family, or gifts?
A: Yes! Contact our customer support team for bulk orders, gift packages, or special pricing.

Q13: How do I exchange a product?
A: For exchanges, please follow the instructions on our Refund Policy.

Q14: How can I track my order?
A: You can track your order in real-time through our Order Tracking page.

Contact Information

Store Name: Nestiara

Location: 254 N State Hwy 360, Mansfield, TX 76063

Email: info@nestiara.com

Phone: +12145584068

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)

We aim to reply to all inquiries within 1–2 business days.